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Returns policy


We hope you’ll love your ACID INDUSTRY swag, but if not, then you have the right to cancel the purchase of goods without having to give a reason, at any time within the “cooling off period” of 14 days from receipt of the goods.

If 14 days have elapsed, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.

To complete your return, we require a receipt or proof of purchase.

This doesn’t affect your statutory rights.

Refunds 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at hq@acidindustry.uk

Sale items 

Items will only be refunded at the value they were purchased, this includes items purchased using a discount code.

Shipping

To return your product, please mail it to: 9 Jenner House, Nottingham, NG3 6BR.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Ensure you receive and retain proof of postage for the item you are returning.



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